I have used iherb a couple times in the past and was very happy with them. I just signed back in to place the same order as I did earlier this year. However, there seems to be a shipping issue but it is very unclear what I need to do or change, so I looked for a number to call to get some help. I know there may be shipping fees as well as duty and taxes, which I have no problem paying. Trying to figure out what I need to do to complete my order has got me no where. I can't find a number to call and upon chatting with Edmond, he first told me they no longer offer telephone support and then told me to do a couple things with my computer which I have questions about and have not received a response. I think he has left the chat without telling me. I am very frustrated and find this to be terrible customer service!