Melted supplements delivered to me and iherbs expect me to pay the return delivery charges to the United States which has the same cost as the vitamins to refund me. This clause is not stated in the refund policy. Therefore it is a scam. The customer service is not helping at all. They lied and couldn't even show me the clause in the website of any links that says customer has to pay return delivery charges. Look at the attachments. I even have a screenshot of their policy. And no one from iherbs bothered to explain and clarify any of my queries about the clause. No manager has contacted me as promised. Absolute scam. Look at the attached pictures. I had to dig and separate the softgels because they were sticking together. They are no longer potent.