We love using Ink Spot! We love the pens, and your company. The only issue we had was with FedEx shipping. They stood us up the first delivery date. Then on the second delivery date, the driver said we were not available for delivery, and we proved them wrong with camera footage. They lied. The on the 3rd day they were 4 hours late and then said our package was not on the truck: finally on that day after 10 calls, the manager called back and said they found the package and they would return and deliver it. Once again, we love your products, but wish in the future you could shop via US postal service. Thanks