Sometimes our best inspiration happens in the middle of the night or at that proverbial last minute, like mine did. So, at 10:30 one night, I found the perfect pencil to have personalized (lots of colors for pencils and for the ink used to print on them, and lovely service. Next morning, first thing, there was an email confirming my order, with a sample to be sure I was happy with my choice. I did pay for fast shipping, gulp, $35, but the pencils arrived in great shape, three days later, and the order filled perfectly. The communications on line were very friendly. Thank you for this. Try Ink Spot. You'll be happy, too. Karen