i made a last minute decision to purchase some personalized pens for my future daughters bridal shower. I looked around online and was so happy to have found The Ink Spot when noticing there were no extra hidden fees. There really are indeed no hidden fees for "setup" or "in house rush". The order process was super simple and easy to follow. I placed the order around 4 pm on a Sunday thinking it would be a couple days before the order was processed. Well the order was actually shipped the very next day actually less than 24hrs later. I received the order on that Wednesday. I was super thrilled when opening and seeing the finished product. It included the names and date I requested with a beautiful font and added hearts that I didn't even know could be put on them. Pride in workmanship and absolute customer satisfaction is totally evident in the finished product. I can't stress enough how very pleased I am to have found The Ink Spot and will definitely recommend them to anyone in need of their products.