I placed an order with this company requested a proof before shipping and never got it. I contacted customer service they apologized and sent the proof but it was wrong. They said it's already shipped and I would have to wait to receive them to send the pens back and they can ship out a new order. I explained that I needed them by a certain date for a client. The response was sorry you wont get them by then we will just refund you and then the customer service rep ended the chat. I tried to chat again they went offline. I got an email it said keep the wrong pens and we will refund the shipping cost which doesn't help my situation or get a full refund once they recieved the bad order back, which still doesn't help my situation. I tried calling to speak with a manager they answered once and hung up and never answered again. This company is terrible with services and customer service I would not recommend anyone to use this company.