I placed an order for some personalized clips with text only and didn't ask for a proof, because I was in a hurry. I very short time later, I received an email from Natasha. She is a magician! She magically found my program's logo and more information about the program than I initially provided. She worked up a beautiful proof, and my products turned out so much better than they would have if they would have been printed with the personalization I initially requested. I'm so pleased with the final result, and Natasha's customer service was excellent. Thank you!