AVOID LIKE THE PLAGUE! I ordered an item which arrived in the wrong size. Contacting customer services is a nightmare, there is no phone number so you have to use Web chat or email. I sent the item back as asked using their labelling and courier but somehow my item was lost. The initial advisor (Mandy) stopped replying to my email about the matter so again I had to use webchat. I was made to chase up item with the courier, send emails showing evidence which I did. I was still told I could not receive a refund until their courier confirmed the loss, which they had already done. Eventually after weeks of stress and chasing things up I then receive a generic email to say my item has been exchanged. I contacted the second colleague (Jamie) who made promises to resolve this and be in touch but once again now theyve gone quiet too. I had requested a refund on several occasions and been told by both different colleagues that eventually when the item is received I would be refunded. So I have bought a coat elsewhere, because lets face it its freezing outside and before I miss out in the sales! Now I'm not even being refunded but the coat that I needed urgently and paid next day delivery for is now being sent to me over 3 weeks late! If I send it back (because of course due to the lengthy timeframe it is no longer needed) I now have to pay for more postage and await even further for my much needed refund, which I doubt at this point i will ever receive. Dont take the risk of buying from this company because there is no decent customer service to assist you when they mess up and you will be at a loss both financially and mentally!