I was about to order several items but not happy to see postage costs added to my order - selected click and collect and again same cost to me to pick up order myself! I then check regarding returns and find I have to incur postage costs to return any items that may not be suitable - if I go to a store and purchase items I can return only for an exchange or voucher- I really don’t know how jack wills is still on the high street or online - this is appalling customer service - I have always purchased items regularly for presents for my family however no longer I’m afraid - I will be looking elsewhere in future