Items ordered on 10 December 2021. Order processed on 13 December, out for dispatch on 15 December. Hermes driver says he tried to deliver at 4.30am (!) on 21 December but our cameras show nobody ever arrived at our property. Contacted Jack Wills by email only to receive an automated email saying ‘case acknowledgement’ and “we will reply to you as quickly as possible” that was on 23 December. I sent a further email on 23rd and received same automated message on 24 December. I sent another email on 28 December and AGAIN received an automated email. I decided to try the online chat. Waited over an hour only to be told ‘we have not been able to connect with you in time your chat has now been converted to a ticket’. My teenage sons Xmas clothes are somewhere but Jack Wills don’t seem to care. Jack Wills customer service is absolutely dire. Also, I can see why the telephone number is discontinued - probably got sick of listening to irate customers!