Recently ordered a t-shirt from Jack Wills and they have incorrectly delivered the wrong product on 4 consecutive occasions! The most recent attempt at placing a basic order was made from Australia and when I contacted them to let them know that they had once again sent me completely the wrong product, I was advised that I would have to pay the price of postage back to the UK! When I pointed out that this was the 4th time they had done this to me, they just said that it was my responsibility to return the item and took no accountability for the co start oversights. Their customer service team are either bots or heavily scripted puppets because of they have no ability to problem solve or even think outside the box.This company used to have excellent customer service but ever since they were purchased by Sports Direct, they have become a scam, just looking to cut costs and keep their customers money without successfully fulfilling orders or replying to messages. Avoid at all costs.