I ordered an 5 items on the Jack Wills website. As I went through the online payment process, I put in my credit card details only. When I received the confirmation email I noticed my old address from three years ago was detailed on the order confirmation. I got in contact with Jack Wills asking for the delivery address and billing to be changed. They told me it was not possible. I flagged the fact they should not have processed the credit card payment without checking my billing address and that there was room for improvement on their website for processing credi card payments. After flagging this fact the customer service team did not understand the circumstances and would not help me. I now know that a package has been sent to my old address and I have to hope that the items will be returned to jack wills and that I can then place another order. Not that I want to given the horrendous service. I want to spend money with the company, but it seems like they don't want to exchange money for items. Which is a fundamental issue.