I ordered two skisuits from Jack Wills in different sizes as I wasn't sure about their sizing, they cost £119 each. I was charged £4.99 delivery and wrongly assumed this would cover the return of one of the items as I clearly wouldn't want two. I kept one item and wanted to return the other. I was charged a further £4.99 for the return. The suit I have kept has actually cost me £129 not £119 after Jack Wills have added all their hidden extras. When I contacted their customer service they told me it was clear on their website that they charge £4.99 for all returns. Is this the best way to treat customers who are spending £119 with them?? I won't order from the again and it's something to be aware of if anyone else wants to return an item. They don't allow returns to stores either. Not a great level of customer service.