Absolutely atrocious service. Not only do you have to pay an extortionate £5 for delivery and £5 for returns. Jack Wills is now accusing me of lying for only sending 1 out of 4 of my items and has subsequently only refunded me for 1 item. All my items were sent in 1 package, completely sealed and neatly packaged yet I have only received a refund for one item. After spending DAYS talking between the warehouse and customer service it has been determined that I, the customer, am in the wrong. So now I am £100 out of pocket. I will never be ordering from Jack Wills again. The quality of their products has gone down hill and you would think a ‘luxury brand’ like Jack Wills would have a better system and customer service. I would encourage you to think twice about ordering from Jack Wills as their sizes are completely off and you clearly need to avoid returns at all cost. Utterly appalled.