Terrible customer service. Brought a pair of wellies online only for them to be faulty (leak in 1 boot) so can’t wear them. Tried numerous times to get through but couldn’t so I paid for them to be returned only to be told they are fine after testing had been carried out. No chance testing was done they arrived back a couple of days later saying we cannot accept your return as they are not in a resealable condition. They clearly don’t listen or read the reason for returning them. I’m done now never buying from them again I urge anyone who reads this to not buy either if you get an issue you won’t get a satisfactory answer.
9 months ago
Jack Wills has a
1.6
average rating
from
173
reviews
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