Awful company to do business with! I ordered a pair of snug boots for a gift, which the company took the money out of my account for. After 10 days (and no communication) I spoke to somebody on live chat about where my order was. They told me they would speak to the distribution warehouse about the status of my order. After no further communication I recieved an unexpected refund leaving me to quickly order another gift from another company (who fulfilled their order within 3 days). I have now recieved several emails (from different people within the company) asking me how they can help...they are clearly not communicating with each other. ORDERING FROM JACK WILLS IS NOT WORTH THE HASSLE!