I am writing to convey my dissatisfaction after visiting your Winchester store today. As a lot of people I enjoy shopping in the January sales to purchase discounted items. After almost 30 mins in the store I settled on an item I found in the 70% off section as all the window displays advertised. Happy with my choice I proceeded to the till only to be told the item I had selected was not in the sale and had been labelled incorrectly by one of your incompetent staff. After several minutes arguing with the till staff and the manager about false advertising and complaining that the item should be sold as the sale tag suggested I gave up as the very rude manager obviously didn’t care about customer service. I then collected my wife and told her to put down the clothing she had pick up to buy. We left as I didn’t want to spend my money in a store that doesn’t appreciate their customers. Bad experience in Jack Wills.