Ordered several items on line from Jack Wills. Two of the items were faulty - leggings had 4 holes in them and a sock had pulls in it. Rang customer service who were really unfriendly and parrot-like in that they sounded like they were reading off a script. Bottom line is I have to post items back to them and prove I have paid the postage to send back! For a reasonably big brand I would have expected perfect items not holes and pulls and then excellent customer service. Sadly not the case. Jack Wills sharpen up. Poor product quality check followed by poor customer service.