Ordered some items on jackwills.com at the beginning of this week. Never received an email with order confirmation nor a dispatch tracking but there is a SportDirect.com payment pending. Trying to get through to customer service is a real nightmare - one person just stated that once the money has been paid, delivery will be in 4-5 days. There's nothing in my Jack Wills account and I can't find out any more information about my order, let alone an order number or a confirmation of my order. The webmaster and customer service email addresses on the website do NOT work. I am now very concerned that I have been scammed by Sports Direct, the new owners of Jack Wills. As the money has not actually left my account yet, I will try to block this payment as I simply don't trust the new regime.