As below my gift cards were voided when I tried to buy some items after a live chat was told had to send recorded delivery to head office at my cost. I did this as was £130 odd on vouchers. They now cannot find my vouchers I have been back and forth with them providing receipts the signed recorded delivery and anything else they have asked for over a two week period and I still have no vouchers. I have been informed by email they have received lots of damaged empty envelopes! I think they are trying to make it so hard you just give up and they get your money for nothing