For the first time, I decided to browse the clothes in Jack Wills and - after trying on some jeans but finding, as usual, that I couldn’t see clearly how they looked in the changing room mirrors – decided to buy the pair of jeans and check they fitted correctly at home. Sadly, the skinny jeans did not flatter my 50-year-old figure in the cold light of day away from the hazy changing room mirrors so I decided to return them. I was very shocked to be told that I could not have a refund even though I’d only bought them four days earlier, had the receipt and the jeans had all the original tags on. The lady pointed to an inconspicuous piece of paper to the side of the desk informing me of their returns policy. Nobody pointed this out to me when I bought the jeans or said anything. I don’t require the jeans and really don’t need or want anything else from Jack Wills. Very unhappy about this.