I based in New Zealand, and recently purchased a few items online at Jackwills. 1. They did not update the tracking status, they used to be, for the previous order. 2. When I received them, there were two faulty items. One with the stain security tag on it, another one faulty, missing parts. I will attach our email, the pictures of the items included. 3. I asked Jackwills customer service team, how should I do, they provided pour customer service to this. The first item they recommended me to take to the local store and issue a voucher to me which I am fine with that as I want to keep it. However, It takes me a lot of time as there are no retailers are using the stain security tag. I have tried many stores and I found one finally. after that they did not reply to me about the voucher at all, so I ask for this. and they issued a voucher after 2-3 weeks. The second item, they said will issue 10 Pounds voucher to me if I can fix it by myself. I replied I prefer to return it, then no reply for a week. Then I email them again to get updates, another customer service agent took my case and said I can return and will reimburse the postage fee once I show the proof the postage receipt. and will refund it to me once received the item. But When I proof the receipt of the postage fee to them, they change to another agent to tell me it won't happen. They will process it once receive the item, and here is the argument part. To sum up, They kept changing their promises which confused the customer. and they do not feel sorry for this. what an unhappy online shopping experience. Kind regards, Tia