Popped in to the ritz in wallsend to order food for 4 people, using the app I ordered the steak with salad, extra side of onion rings among other things and the salad and onion rings were missing. When I asked a member of staff they told me they had no salad or onion rings and were not replacing with anything else. So why sell them on the app then I said. Not my problem was the reply. I also ordered 4 drinks and they brought the wrong pint over. Also mentioned this and the reply for that was well if I change it you will have to wait 15minuted because I'm busy. Absolutely the worst service and experience I have encountered.