Attended the William Ruffus in Carlisle with 21 other friends to celebrate my sons 30th birthday. We ordered a quantity of food and drinks with the intention of spending most of the day there as there was enough space to accommodate a large number of persons. I had an issue with a part of my food order not being delivered to my table, I approached the bar staff who acknowledged that the food hadn’t been delivered and stated that they would sort the problem and send it to my table. After waiting almost 20 minutes the food still hadn’t arrived so I spoke to a lady who stated she was the manager, I explained what had happened and she without even checking said well all the food was delivered. I explained that the girl behind the bar had acknowle dged that the food hadn’t been served and the manageress then said well that’s hard lines I’m not sending out the rest of the missing order. To be honest her attitude was ridiculous and downright rude. As a result our whole party decided to leave and give our custom to another establishment. I realise that in the big scheme of things the loss of a few hundred pounds can be absorbed big a large chain like witherspoons but if this is replicated elsewhere I think in these days of hardship people will choose to spend their money elsewhere.