Would give this a ZERO if it allowed me November 2019 an estimator came out to my house to measure for amtico flooring for my living room and hallway. Our floor was bare (laminate had been taken up) so the estimator seen the floor as it would be fitted. Was given a price (and had no intention of keeping their promise of "never knowingly undersold policy" which i had cheaper quotes from other amtico qualified companies. Work commenced in Dec over the 2 days. Screed was done and when dried was full of air bubbles, i contacted the customer service team straight away to be told this was normal. Next day the LVT was fitted. Many parts of the flooring was coming up and i was advised the fitter would come to rectify the issues. 5 TIMES yes 5 times he came to try to fix issues. Enough was enough!! On inspecting the flooring further it seemed to be not uneven but bumpy like a wave effect (this flooring should be smooth) We put a spirit level on the floor to check out the problem and to our findings we were able to get 3 and 4 credit cards under the spirit level in some areas. Over months of speaking to the customer service team getting nowhere they sent out their fitting manager to which he turned up with another fitter and the amount of rubbish that he spouted was laughable. one was the reason my flooring was uneven was that my skirting boards weren't level what a JOKE!! this is a manager? Also without lifting up a tile to inspect they then quickly tried to blame the subfloor which THEY had laid. All round bad workmanship, inadequate customer service. As they say a bad workman blames his tools if hes lacking in skills. I was offered half my money back to accept their shoddy work, work redone or my money back. I decided to have the flooring taken away and refunded as i had enough of their excuses trying to blame a customer when THEY were at fault. I called another company in the area they were astonished with the quality of work, seeing the issues they gave me 100% guarantee to rectify this. JL came out took the flooring up and the company i hired came out the next day and at a fraction of the cost and when they witnessed the screed they were completely shocked (floor hadnt been primed or stippler used to take the air out the screed) Im more than happy with my floor as it should have been no lumps, bumps or parts coming up. The company kept their word unlike JL John lewis never even offered any compensation to our family, the anxiety, stress, the amount times calling them wasting my time, a full YEAR of trying to get it rectified and also the upheaval of moving furniture and not being able to access my living room or my kitchen for 4 days JL having read their recent reviews have dramatically went downhill, customer service next to none. Absolutely shocking standard all round