Faulty Panasonic microwave bought from John Lewis, hardly been used (due to being out of action) - 2 separate faults. Trust and confidence in both companies completely lost. A completely unsatisfactory response from John Lewis about an appliance I bought a few months which has had two separate (dangerous) faults. It has been out of action for most of the time since purchasing. The item was not cheap, not fit for purpose (it keeps breaking down!) and I have no confidence in it now. John Lewis 'customer service' has been shocking. They instructed me that I had to deal with the manufacturer who are now insisting on a second repair. I do not want the item in my home and feel completely let down by John Lewis the retailer. I have been spoken to very rudely, been given false information along the way by John Lewis, and spent a lot of time and energy chasing both companies. The 2 year guarantee advertised is hugely misleading and turns out to be a 'repair only warranty' with the manufacturer. Even a John Lewis employee could not find out where this is made clear to the customer when I questioned this. As this item has had two separate faults, this would is not be a satisfactory standard of service quality in any case, let alone the quality of the product itself. I was told that the manufacturers clearly don't believe there is a safety issue as they wouldn't just repair. Neither wants to offer a refund more like. I have been told by two different John Lewis employers that if they gave a refund to every customer with a faulty product, 'then there would be no John Lewis'. How about if there are no customers left? My product has now had two major faults. This has not been taken into account. John Lewis are totally shirking any responsibility by saying they have to stick with the manufacturers view, despite being very apologetic and disappointed to hear my concerns. Not sorry enough to do the right thing. Panasonic told me they had informed John Lewis that it was their decision as to whether to offer a refund or not. I thought more of John Lewis as they sold me the faulty product. I will be out of pocket, and the companies will not. I will not recommend John Lewis to anyone again.