It is clear why John Lewis are struggling. Having purchased a MacBook Air, I started having immediate issues with the laptop. Going through all the usual methods of updates etc in the first instance with no success, I contacted JL to say that I was having problems, that the computer was continually shutting down, freezing etc and that I would like either a refund or replacement. An aggressive and abrasive technical team member called, said that as it was out of the 30 day period (by 2 days) that I would need to deal with Apple to resolve the issues. Why would I contact Apple when I purchased through John Lewis?? This was a significant purchase in this economic climate and I spent the extra to get a reliable product. What happened to the customer service that JL is supposedly renowned for? Clearly they have become management bloated and forgetting their customer base. Do not purchase from them, the service is reprehensible