I was usually happy with this shop until recently. I have bought a quite expensive bbq and after 2 weeks I still dont have it. Here is a summary of what happened: 1- I ordered a bbq (so it is in stock...you will understand later) with assembly, 2- before the delivery, I realise that, if assembled, the bbq will not fit in my building corridor so I call the customer service and cancel the assembly. I receive confirmation and refund few minutes later. I asked also whether the delivery would still arrive on the same day and they have confirmed, 3- I did not receive anything on the date but they did not contact me to let me know there was an issue. I had to call to chase and tell them I did not receive anything. They said that the bbq was not delivered because it was lost in the warehouse (how possible?) and decided to rearrange the delivery 8 days after, which is a very long time, 4- on the second delivery, they came (finally) but with the bbq assembled. I had to return it as a consequence. 5- On the same day, they email me and say that I returned the bbq because it was damaged, no idea where this is coming from...and they say that the bbq is no longer available! They then offer me 3 options: exchange with another bbq, refund or wait more than a MONTH to get my purchase! 6- Over the phone, when I told them that I saw the bbq in the delivery truck and therefore it was not out of stock, they were adamant that it was out of stock and that the issue was because I ordered the bbq with assembly at first...meaning that it was my own fault! (although the assembly was cancelled more than a week before of course) Long story short, pathetic service for bbqs in John Lewis, it looks like they do not plan properly their bbq stock and book of purchases and that, if you buy a bbq with them, you need to buy it in the winter to get it in the summer! Do not buy bbqs in John Lewis.