My poor review concerns your online response to fulfilling a guarantee for a television and soundbar. I spent most of afternoon explaining my problemon to three different employees. The first two just wanted to pass it on to someone else. I spent a massive amount of time 'on hold' as a call was made to a senior. The third, in responding to my request to speak to a manager, said he could only pass me through to the 'escalation team' - presumably those who have been trained and are practised in how fob off troulblesome customers with a legitimate claim. JL's mistake which they blame me for!! Appalling response. This all happened on the day JL launched their Christmas advert. What a joke.