Bought an AEG dishwasher which broke down. Engineer appt was booked but he didn't turn up. That was a week ago. 18 calls (18)!!! and 12 emails later and they still haven't rebooked the appt. It's classic customer service fail. No one at he callcentre knows anything and they promise to call you back then fail to do so. They take 24 hrs to reply to emails and it's a different person each time so you go back to zero and nothing gets done. Their level of incompetence is astonishing.
9 years ago
John Lewis has a
2.7
average rating
from
2,416
reviews
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