Tried to buy a Samsung television online, with an HDMI cable as a bundle package. Did not happen no matter how many attempts, so called customer service. They couldn't order this either on my behalf, informing me the system was "rubbish". Tried again to order without the bundle package saving, with an "express" delivery within 48 hours ! Website hung again and would not let me order....... I then drove 20 miles to the Edinburgh store, where although dealt with a helpful gentlemen, was informed the "express" delivery would take 10 day's !!!! Ok had enough of John Lewis. Called Curry's on my way home, ordered the exact same television, with an HDMI cable given with the TV, delivery within 48 hours guaranteed and cheaper, as was the installation cost. John Lewis has just lost out on a £3K order from me, however they won't care about that and continue to faff around with there customer service.. Real pity as the Samsung chap showing off the tv's in the Edinburgh shop was a joy to deal with and the reason we went for this TV in the first place. Don't waste your time,go to Curry's where they understand what you want and deliver when you want.