I ordered a fridge freezer from Jhon Lewis because I thought if anything goes wrong they will sort it out...... How wrong was I ? The delivery man came in looked at the location of my old fridge. Pulled it out of the alcove unplugged it then told my nanny the new one was larger and he could not now deliver it. Event although I had measured it and it was the same. He also said my door entrance was to narrow ... The same one all my appliances have gone though! He pushed the fridge back in the alcove unplugged my nanny then put the food back in and we ate from it for almost 3 days during this time giving my whole family including my 11mth son food poisoning. And my aunt who had lost her husband that weekend very bad vomiting? So instead of sorting out funeral arrangements she was at home being sick. When I phoned Jhon Lewis to tell them this they said it would take 11 wks to deal with the complaint? My kitchen floor has also lifted where the freezer food defrosted. They are a disgrace do not use them. What company behaves like that......