On Black Friday I ordered 2 high value items (worth over £400). I received email confirmation of the order, and 3 days later was told the order was being dispatched and a courier company would be confirmed within 48 hrs. Every day I checked the tracking link and it kept saying it would 7-10 days and tracking was unavailable. Once 10 days was up I called John Lewis, only for them to tell me the order had been delivered by Amazon Shipping. I let them know I was in all day and hadn't received the order, plus no texts or emails were received to confirm it was on the way. After 4 days of following up, they have now told me it was delivered to an alternative address and having checked with neighbours they did not receive anything and were in all day. I contacted John Lewis and they have now told me I am now responsible to following up with the card holder to get my refund? Even though it seems like someone from Amazon Shipping has stolen it, and John Lewis have told me they have received multiple complaints about Amazon Shipping. This is so far short of the standards I would expect from John Lewis. I would advise to never shop with them for high value items online again. I've always thought of them as such a reputable company but coming on to this site, I see so many other people having similar issues, it's really sad that such a good company has become so poor at customer service.