As per other reviews I am leaving 1 star as I can't give them any less. In May of this year I purchased an expensive TV from John Lewis. Not six months later the TV has developed a major fault and effectively won't turn on. I reported the fault to JL Customer service and as promptly told it was up to me to sort the issue out directly with LG, which I thought strange as it was JL I had paid my money too ! Having reported the fault to LG and waiting four weeks without contact I went back to JL explaining how wasn't prepared to continue chasing LG they were the people I had paid and I had tried to take their route for repair and wanted either a refund or replacement as the product was under six months old. They insisted they had the right to repair it first do we said ok get on with it as I am chasing LG no more. Here I am three further weeks later with nothing. No contact no repair no refund no hope. Having been identified by the DHSC as Extremely Clinically Vulnerable I am unable to leave my house or indeed have any contact with other people. During this time the TV was my main source of news and entertainment which I have now been without for over seven weeks. This experience has definitely convinced me that John Lewis is a place to avoid and will in future take my business to a company that gives a damn about its customers Following leaving this review on Trust Pilot I was contacted by John Lewis and they were dismayed at what had happened and were assigning a case manager to resolve the issue. Suffice to say this was again nothing but lip service as I have never been contacted. !!!