Praise where it is due for John Lewis’s customer service. Goods to the sum of £259, ordered 27th Nov. Received auto generated e-mails about dispatch, then nothing, no goods arrived, no tracking, no idea of the carrier. Sent e-mail to JL, this was replied to in 24 hours, case number allocated. Passed on to the section that deal with carriers. Waited 7 more days then e-mailed again. Received message within 24 hours to say that goods had been left outside on 4th Dec at 5.05pm. My wife and are I in our 70s so hardly go out, have surveillance camara, no record of a visit at that time. Blood pressure shot up as goods meant for special Christmas presents. Phoned customer services as suggested, waited 20 mins to speak to a very pleasant young woman who explained that JL had been using Amazon for deliveries. (If I had known this, I would not have ordered from JL). She said that they had been inundated with complaints such as mine, I then requested a full refund which was agreed upon which has been received by my bank this morning. So, no complaints apart from wishing to know why on earth did JL use Amazon as a courier company?