If I could score JLP 0/5 then I would but unfortunately the lowest rating score I can award here is 1/5. I have been a regularly customer of JLP for decades as its a brand you can trust and put your faith in - not any longer. In May 2020 I purchased my 3rd iPhone from JLP. Over the years I have purchased 3 iPhones and 4 iPads from JLP. I have never had an issue with any Apple product until now. On Dec 29th my iPhone stopped charging. I contacted JLP customer service and they arranged to collect the phone from on Mon 4th Jan. I have just been contacted by JLP customer service team and have been advised that the phone has been inspected and the phone is not charging as one of the charging pins inside the charging port has been damaged somehow. I have been told that this fault is not covered under the warranty. I am expected to pay £355+ VAT to have the phone repaired which is a greater price than the value of the phone when I purchased it new just 7 months ago. As you can expect I am devasted that the fault is not covered under the warranty. The phone is immaculate in every way possible, not a single blemish. The phone has never been dropped, misused or mishandled. I was asked if I had taken any photos of the charging port before I returned the phone ??? Because every takes random photos of charging ports don't they???!!!