I returned a Panasonic Lumix camera for repair under warranty (the lens did not always open fully, and it would not focus). I gave all details over the phone, I was then told to go to the store and hand it in at Technical Support. I waited almost 1 hour outside that room before I was admitted, and handed the camera in, and repeated all the details. I was told that if I heard nothing within 3 weeks I should contact them. After 4 weeks I contacted them and was told '2 more weeks'. I phoned again yesterday and was told it had been fixed and would be posted to me within a few days. Today I received an email asking me to call again and I was told it had a fault not covered under guarantee and they wanted £110 to fix it. I spoke to a manager but got nowhere. I told him to return the camera to me without fixing it. How long will that take? A very poor customer service experience after a lifetime of buying so much from them. Very disappointing to say the least. I won't be buying from them again.