John Lewis customer service doesn’t deserve even one star It pains to give John Lewis customer service even 1 star. I ordered a table lamp and product was delivered broken. The packaging was poor and they never mentioned that the product was fragile. When informed the company they were prompt to refund the money. However, I was not after refund but liked the product so asked that if the product will be in stock in future then they can send that to me. To which their executive said it will come in future and will be on discount so I should keep checking the website. This somehow seemed a bit wishy-washy so I escalated it and thought they would come back with a reasonable solution. The person who contacted me gave me a long explanation on company policy and how they have recently stopped sending products which are available on-shop to customers. I said if they can reserve that for me and I can collect it from the store when things open up after Covid restrictions are lifted. Well he blamed everything on top management saying that all avenues have been closed so the product cannot be made available. Infact to my surprise he mentioned that he does not buy products online for delivery as there is big chance of the product been damaged in delivery. If John Lewis was recording this call then probably they must look at how their own customer service is dissuading people to buy high value products online. The whole experience was terrible and I have been such a long standing customer of John Lewis. It pains to see that an iconic brand can stoop so low.