Cannot believe how bad john lewis has got!! I purchased a product for next day delivery click and collect on the 17th December, I needed it for a gift for the 19th, it didn't arrive at the store and was sent elsewhere (error of john lewis) I phoned to organise a refund as I had to buy the gift elsewhere to get it in time. I was told that when the product arrives at my choice of click and collect leave it there and you will receive a refund after 7 days, which I did. It finally arrived 5 days later, I left it for 7 days and received an email stating that I wouldn't be receiving a refund!?! Cut a long story short I made 5 further phone calls, the first call offered some compensation (but they never carried out with the promise) and 3 emails of complaint, none addressed my issue properly and today on the 19th January, over a month later have still not received my refund. Wasted so much time and stress over this. Was once a loyal customer but will never be shopping with John Lewis again!!!!