Really poor service - expected much more Order place 8th Jan. Only half the order turned up and the rest of the items are who knows where. Contact JLP customer ervice- they take an age to respond and then tell me to wait another 5 days for a response. JLP make out they are superior to other retailers but that is not the truth. It should not take weeks to deliver 4 picture frames. Really poor John Lewis. UPDATED AFTER RESPONSE - 'Didn't arrive as expected'? what does that mean? It didn't arrive full stop. Still very, very poor customer service - the frames were just one part of the order, the light that was also in the order arrived fine. Really disappointed that John Lewis pointing the finger at others. Also - who asked for a refund? I certainly didn't. Why can't you just deliver what I ordered and paid for all those weeks ago? Come on - sort it out, stop putting the onus on me to call you and fix this, this level of service is not good enough.