Literally worst customer service experience ever. My premium OLED TV had a fault which was found after just a few months, but after trying for weeks to get it collected and fault investigated John Lewis have done nothing other than fob me off and waste my time. Its amazing how a company famous for great service has become the lowest of the low. The John Lewis approach to customer service for expensive electrical seems to be as follows: 1. Keep the customer on hold as long as possible and hope they give up 2. If customer does get through tell them you need to call another team and put them back on hold again for as long as possible 3. If they stay on the line either cut them off so they have to start again or tell them someone will call them back later (even though they never do) so that they have to start again 4. If customer escalates a complaint or insists on a meaningful response, then claim it is a manufacturer responsibility and fob them off to the manufacture who will also try and fob them off before eventually say it is a John Lewis responsibility as only a few months old. 5. Start again at step 1 This isn't an exaggeration, this is literally what I have experienced for well over a month despite repeated calls, emails and complaints. In the end I had to write off the cost of the expensive OLED TV and am needing to take legal action to recover the costs. In summary there is no longer reason to use John Lewis, just buy from anywhere else that will actually honour their consumer rights obligations.