I have been a John Lewis Customer for around 50 years and there is no doubt in my mind that service now takes a very low priority in this chain once for renowned for it. I have visited the Peterborough brnach three times in the last six weeks and had two very disturbing experience. The first, to buy a washer/dryer, led me to the opinion that staff are simply not trained as the female assistant talked complete rubbish not understanding the product at all. We did not buy the machine! The second visit was to look at a new camera. This female assistant knew the products inside out and was marvellous. I bought the camera. Today, three weeks later, I returned as the camera had developed a problem which I do not believe is in any way my fault. The first young man looked this way and that and led me to technical support where we waited but not as long as one customer who had been there for over half an hour. I sat in the chair and started talking to the male assitant who promptly turned his head towards my husband and addressed his comments to him until I reminded him who was the customer. Thereafter I was accused of damaging the camera myself despite it have been kept in the makers hard pouch. I was forcefully told the guarantee would not be honoured and I would have to make my own arrangements for repair under the additional insurance purchased. I was kept waiting whilst a female manager was fetched who forcefully re-iterated that it "must be my fault". We left vowing that we would not return to this chain in the forseeable future. It seems that at the John Lewis Partnership the customer and customer service are the least of their concerns in 2015. Avoid them.