I spent 2.5K on a 8K Samsung TV and it arrived faulty but John Lewis will only repair it because I contacted them 35 days after delivery. They are also inconsistent and inaccurate with the advice they give about repairs such as initially saying the TV would be repaired within 24 hrs but now this could take more than 72 hours!!! Update 17/2/20 the goal post keeps on changing and the repairer is now telling me it could take more than one week to repair!! Also I emailed JL as advised in their reply to this complaint and I have not received any correspondence back but I did expect that but just in case anyone reading these posts think JL are concerned or care. JL are not bothered about complaints and have no interest in resolving them, this is merely a PR exercise. JL are only concerned about their profit margins and not customer care.