I bought a tumble dryer 7th Dec 2020 that would stop after a few minutes on every program from brand new, I called John Lewis within a few days of the purchase and they said they had to send a Bosch engineer to inspect it on 30th December. We bought this dryer because it was in stock for immediate use. (Elderly mum had a fall and we had loads of washing to deal with so it was urgent) This made no difference to John Lewis, they insisted that the engineer had to find a fault before agreeing to a replacement. So we had to wait three weeks. Engineer came and on the test my dryer worked for the first time. When I tried it, it didn’t work, I then realised that on the test, the clothes were more wet so the sensor sensed the moisture. I continued to try to use it but it rarely worked using the sensor programs. I complained again to John Lewis, who just said no fault was found, They sent the engineer again, but again I had to wet the clothes for the test and it worked. So frustrating. I explained that it only works on very wet clothes not freshly spun. They would not believe me that it was faulty. Its been 3 months now yoyo’ing between Bosche and John Lewis. Bosch say they can’t teplace it its up to John Lewis, and John Lewis say its up to Bosche to find a fault. So I have a rubbish dryer that doesn’t work as specified in the manual and John Lewis won’t replace it. Worst than that is the staff in customer care. They are rude insensitive and inpatient and they hang up on you when they have had enough. Very different from how they used to be a few years ago.