I bought a washing machine from John Lewis in November and paid for it to be fitted by them. The pipe connection leaked and ruined kitchen flooring. I was on the phone for half a day being pushed from pillar to post. Eventually I was put through to the right department. It took 4 days for them to send an engineer. The machine was disconnected and water turned off to protect kitchen units from water damage. They refuse to accept the claim saying that it was because machine was disconnected. I explained why but they would not listen. I asked for a telephone number to make a complaint but was told I could not speak to anyone and if I wanted to take matter further then I would have to take it outside of J Lewis. I have been a customer of theirs for many many years but I will now consider buying from local shops as I have no confidence in their customer service anymore. I will be taking the matter to the small claims court.