I wanted to buy an apple laptop from John Lewis as they offer two years warranty instead of the one offered by Apple, but it said sold out when I checked online so I perchased it from Apple.com. Then a colleague suggested I call John Lewis to check if they did have any and they said yes. I returned my new laptop to Apple and called John Lewis to order the laptop. I was told they didn't have any and couldn't tell me when they would be getting any more. I decided to call another branch to see if they could help me. They could and I ordered it over the phone. I was told it would arrive in two days time. Great! Not great. I called John Lewis on Saturday as no laptop had arrived after waiting in all day (on my birthday) and was told that the order had not been confirmed by the person I had spoken to two days before. I was told it would come on Wednesday. This was frustrating as I needed the laptop to look for new jobs as I had specifically booked this week off to do so. On Wednesday- no laptop. I was told it would come on Thursday. On Thursday- no laptop I'm told it will arrive on Friday. This is definitely the worst customer service I have ever received. The people I have spoken to also can't give an estimate of what time of day the laptop will arrive so I've spent most of my week off waiting in the house. I will never shop at John Lewis after this. Anywhere else has to be better than this level of incompetency.