Flooring - John Lewis have visited our home on two occasions in relation to site surveys for new carpeted areas and LVT Karndean Flooring in a number of different rooms: Karndean LVT Flooring – JL advised us that due to some damage in the sub floor that we should get a tradesperson/carpenter to carry out some remedial works to repair the two areas of damage before the laying of the Karndean flooring as it would likely invalidate the warranty. On the basis that in my opinion the ‘damage’ to the sub floor was pretty minor I arranged for three local independent Karndean approved installers to also quote for the works and each of those suppliers said the sub floor did not require any remedial works and it was perfectly ok to lay the LVT down. Subsequently we visited the Karndean showroom in Evesham last week for a pre booked appointment to view the flooring types etc and I showed the Karndean agent images and video clips of the sub floor and on the basis of that their view was no remedial works are required because there is no need for it as it would not affect the LVT at all. So why did John Lewis tell us the remedials are required when even the manufacturer of the product says it is not necessary – perhaps they don’t actually understand the products they are selling and they think its ok to get your Customers to undertake completely unnecessary works. Carpeted Areas – we opted for JL ‘Branded’ Carpet – we subsequently found the same carpet on the Manufacturers website (it even has the same product name!) The difference between them appears to be the weight of the carpet nothing more than that. We can get a better grade of the same carpet from the independent suppliers at the same price of the JL cheaper option. The entire flooring works we are having done by one of the local independent family run suppliers whose total cost is more (by £16.00) than what John Lewis quoted but their customer service and product knowledge and their flexibility far exceeds John Lewis and is therefore worth paying for. In addition we can also have additional Karndean products to compliment the installation which John Lewis don’t sell because as you surveyor told me ‘the procurement people wont buy them’ I was then told you can provide additional items from another manufacture as long as its in white as that all you do! Terrible service and completely awful advice, not to be trusted.