Dreadful customer service. John Lewis should be ashamed of themselves. I ordered a built in double oven and was sent an under counter cooker in error. I appreciate that sometimes mistakes can be made and am willing to accommodate this, however I am genuinely shocked at the appalling service I've had in attempting to return the cooker. It is now 4 weeks!!! Since the error was made by John Lewis and I have still not had the cooker collected. After several phone calls to customer services, I'm told this has been treated as a priority, (since I have not been able to cook!! ) being left for weeks without a cooker IS NOT "priority" I've had NO apology for their error or the inconvenience this has caused me. I will not buy from John Lewis again and will certainly suggest that anyone should avoid dealing with them.