The most appalling shopping experience! I ordered a custom size blind at the start of March. Once the blind was ready it took 2 weeks and 5 calls to John Lewis to arrange delivery! When it finally arrived, the blind, which was meant to be blackout, had holes all over it, which means that the light can come through as much as it wishes. I emailed them immediately with details and photos and have been told that someone will get back to me within 24h. 10 days and 5 more phone calls later (during which I kept being told that they can't put me through to the relevant department, but someone will definitely get back to me 'today') I received an appalling email saying that they might consider "looking into the issue." So, a month and half later, I have a blind full of holes, hours of phone calls to John Lewis and no resolution. NEVER ever shopping with them again.