I have to fill in a letter before action for moneyclaimonline.gov The Consumer Contracts Regulations are online and John Lewis have broken them here there and everywhere: how they persuade staff to go into work each morning and pretend not to know the law is a mystery. Maybe that's because the ones that stay in the job seem a little scripted. I find it very dull having to learn all this stuff that I will only use once in my life; I know that online courts are accident-prone, and claimants are meant to accept arbitration rather than going the whole way and getting a judgement against, which would show in JL's credit references. They know this. They know that most people will drop out after referring to trading standards or something like that, but I suppose I have to follow this darn thing through. Never again.